Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209
or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
. Please send written confirmation you have added the above wording to your website and its location to your assigned point of contact.